Service Request Automation & Self‑Service Catalogs
We define catalog items for frequent, low‑risk requests—new environments, database instances, backup schedules, DNS entries—and connect them to provisioning and notification flows. Approvals and guardrails keep changes controlled.
What’s Included
Catalog design and request templates
Approval chains and exception handling
Provisioning hooks to platform APIs
Tagging and chargeback/showback metadata
Status dashboards and SLA tracking
Documentation and handover training
Outcomes
Shorter request cycle times
Fewer manual tickets and handoffs
Clear traceability and ownership
Consistent provisioning across teams