Operating Model & Capability Maturity
Define how technology is run: roles, processes, and measures. We establish a workable baseline that scales and a path to improve capability over time.
Where It Helps
Growth has outpaced processes and ownership
Responsibilities across teams/vendors are unclear
Need a practical baseline for continuous improvement
Deliverables
An operating model blueprint and RACI, minimum viable process maps (change, incident, service request), and a KPI pack with a review cadence and a 3–6 month improvement plan.
Outcomes
Clear ownership and interfaces
Repeatable operational practices
Measurable progress against agreed KPIs